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We're here to support you.

We are obsessed with providing the best possible experience for our users. If you have any questions or issues, please let us help! 

FAQ

Ketshop is the only app that gives kids the power to shop independently. Because we're so unique, naturally we get a lot of questions. Here are some of the most common.

How does Ketshop work?

Ketshop is a collaboration between a kid and their parent.

  1. An adult sets up an account, and creates profiles for each child.
  2. Then, they can “hide” toys they don’t like – creating a customized shop for their kiddo.
  3. Adults can also send money to their children through the app.
  4. Once a kid logs in, they can’t see hidden products, so they only see parent-approved items.
  5. Kids can buy whatever they can afford, or set savings goals for the future.
  6. Parents will need to approve the purchase before it’s final.
  7. Kids get the item they purchased – all by themselves – in the mail!

 

Can friends or family members send money or buy gifts through Ketshop?

Of course! Loved ones outside of the family can purchase gift cards, or you can purchase items for your child through the parent account. We’re working on the ability for non-members to complete purchases – stay tuned!

 

What if some knucklehead hacks my account and pays themselves a fortune?

The money you send your child is virtual, so you can easily remove unearned funds by pressing the red minus button ( – ) in the child’s savings tab. If they made a purchase with the stolen money, all you have to do is cancel the purchase. It’s not final until you’ve approved it and entered credit card/shipping details. We will never ship a product until a parent has approved the transaction.

 

What if my kid spends all their money instead of saving up for things they really want?

Learning to budget is a process. Giving your child the space to make their own mistakes is 100x better than making all the right choices for them. So let them buy the things they want, and talk with them about how they feel afterwards. They may be happy with their purchasing decisions, or they may come to understand that saving up might be a better strategy!

 

Can I add my own custom product?

Unfortunately, not right now. We’re a small family-run company and cannot offer every awesome toy out there – but if there’s something you think we should stock, please let us know – just respond to this email.

 

What’s your return policy?

You can return an item for 30 days after purchase. We will do everything in our power to make sure you’re happy with your experience!

 

How do I find my favorite charity?

Ketshop’s list of organizations is powered through JustGiving, the leading online charity platform. Though it’s a robust assortment, it’s not exhaustive. Encourage your local non-profit to create their own official JustGiving account! Alternatively, you can add a custom cause in Ketshop, however you’d need to complete donations manually.

Still need some help?

If you still need some help with the app or a product, please fill out this form and we’ll reach out as soon as we can!

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